Frequently asked questions
Check out our FAQs below for some helpful tips and information regarding our services and the way we work.
General information
What types of signs do you offer?
We make any type of sign and provide advice on the most suitable material for the sign, considering its location and position.
What materials are your signs made from?
We use lots of modern day materials such as acrylic, foamex and composites, also sustainable materials like re-inforced cardboard. We also use more tradiitonal materials like birch plywood and glass.
Do you offer custom sign designs?
Yes, occasionally we are given a free hand on sign design and manufacture.
What is the process for ordering a custom sign?
You can telephone us, and then follow up with an email to: info@signmode.co.uk
How do I get a quote for a custom sign?
Once we have received all relevant information, you will receive the quotation back within 24 hours.
Design & customisation
Can I provide my own design or logo for the sign?
Yes you can, but we will be honest if we feel the proportions are not correct for the size of sign.
Do you offer design services if I don’t have a design?
Yes, we work very closely with a number of graphic designers who can prepare proofs/designs for you to view.
What file formats do you accept for custom designs?
To manufacture using our plotter or CNC we require AI or EPS vector files. To print, we can use PDF, JPG or Bitmap at the correct resolution.
Can I see a proof of my sign before it is made?
Yes, we will provide a detailed and scaled colour PDF visual.
Are there any additional costs for design revisions?
We allow for 2 lots of amends on our drawings, anything after that is chargeable.
Production & delivery
How long does it take to produce a sign?
This depends on what the sign is and what it is made from, it could be a few days for a printed panel or up to 4 weeks for bespoke illuminated signs.
What are your delivery options and timeframes?
Delivery options – Overnight courier, personally delivered, installed.
Do you offer international shipping?
Sorry, we don’t send internationally.
How will my sign be packaged for delivery?
Your sign is packaged in accordance to the type of sign, its shape and weight.
Can I track my order once it has been shipped?
We don't offer a tracking service.
Installation & maintenance
Do you offer installation services?
Yes, we offer installation, whether during the day or at night.
How do I install my sign?
We will give this advice and a drawing if required.
What maintenance is required for my sign?
We recommend every 3 months to check the sign and clean using soapy water. We can detail this to suit the sign.
Are your signs weather-resistant?
Yes, unless they are meant for internal use and made from cardboard, etc.
What should I do if my sign gets damaged?
Call us straight away, take photos and email and we can decide on the next course of action.
Payment & policies
What payment methods do you accept?
We accept BACs payment only.
Do you require a deposit for custom orders?
Yes, we require 50% deposit with order for new clients, we can then set out credit terms.
What is your return policy?
We don't have one, but if you are not happy then please tell us and talk to us so we can help put it right.
Do you offer refunds or exchanges?
No, we don’t.
Are there any warranties on your signs?
We offer a one year warranty as long as it has been used or installed as per the original details given.
Additional services
Do you offer bulk order discounts?
We can offer discounts on bulk orders, we can talk at the time of quoting.
Can you handle large-scale sign projects?
Yes, we can offer any scale project and will handle this in the most professional hassle-free manor with all related information given prior to us starting the project.
Do you offer any other related services (e.g. graphic design, branding)?
Yes, we work closely with a number of graphic designers and agencies, and can refer you for design and branding services.
Can you assist with sign permits and regulations?
We offer a planning application service to assist you in that process.
Do you offer rental options for temporary signs?
No we don’t rent out our signs.
Contact & support
How can I contact your customer support team?
You can telephone and then follow up with an email to info@signmode.co.uk initially and then somone will be in touch.
What are your business hours?
Mainly 8am - 6pm, although we do work to suit the task in hand and work nights occasionally.
Where are you located?
We are located in old converted units within beautiful orchards, in the lovely, sleepy village of Long Furlong, near Worthing.
Do you have a showroom where I can see examples of your work?
Yes, our showroom is Unit 10 Gosling Croft Business Centre, Long Furlong, Worthing BN13 3UT.
Can I get advice on what type of sign would be best for my needs?
Yes, with the initial enquiry we will ask the relevant questions to determine the best use of materials, etc.